Business Class Etiquette by Jacqueline Whitmore

Are Your Manners Fit for a Queen?

Royalty and etiquette seem to go hand in hand, but would you know what to say or how to act if you were one of the fortunate ones to meet, greet, or dine with the Queen during her visit to the United States during the week of May 3-8? In the event you need a crash course in royal etiquette, I have done a little research and have compiled these seven quick tips to help you be more poised and polished.

  1. When the Queen enters a room, everyone stands.
  2. When first meeting the Queen, she should be addressed as “Your Majesty” and then “Ma’am” thereafter. When departing, address her as “Your Majesty” again.
  3. By rank, the Duke of Edinburgh is lower than the Queen; thus he is addressed as “Your Royal Highness” (NOT Your Majesty, aka King). After first introductions, he should be addressed as “Sir” and when departing, addressed as “Your Royal Highness” again.
  4. Whoever hosts the Queen is expected to walk beside the Royals and make introductions as required.
  5. At least in Britain, when the Queen stops eating, you stop as well.
  6. In general, there are no obligatory codes of behavior, especially in the U.S. — as we do not recognize the Queen as our Head of Nation.
  7. Bowing is not required of U.S. citizens but shaking hands is acceptable. When shaking hands, wait until the Queen extends her hand first before extending yours. In Great Britain and the Commonwealth states, men bow and women curtsy. Men bow their head only, dropping it from the neck. Women perform a small curtsy, placing the right foot behind the left heel and then slightly bending the knees.

Conversation Starters
If you are seated next to the Queen during dinner, be prepared to be a charming conversationalist. Here are my top five “safe” and effective suggested topics of conversation:

  1. The Queen is a keen photographer and enjoys taking photographs of her family.
  2. The Queen has owned more than 30 corgis during her reign. She currently has five of them.
  3. As well as corgis and dorgis (dachshund/corgi hybrid), the Queen also breeds and trains Labradors and Cocker Spaniels at Sandringham.
  4. The Queen takes a keen interest in horses and racing and continues to ride at Sandringham, Balmoral and Windsor.
  5. The Queen also takes a keen interest in horse breeding. She has about 25 horses in training each season.

Imus Gets the Ax for Hurtful Words

Usually when we think about harming someone, visions of violence of some kind come to mind. However, much of the greatest damage we do to each other is through hurtful words. What makes matters worse is when the words are directed at innocent people.

In light of the recent Don Imus scandal, I feel that I have to share my opinion. Frankly, I think for years many of Mr. Imus’ thoughtless comments went unnoticed until recently when he uttered hurtful remarks about the Rutgers women’s basketball team. That’s when our nation began to take notice.

Just because you are a “popular” radio personality doesn’t give you the right to call other people names like you did back in grade school. After all, adults are supposed to know better, aren’t we?? Although I believe in the First Amendment, drastic measures have to take effect when the bread and butter begins to disappear. Wasn’t it ironic that when the advertisers started to cancel their ads that the execs at CBS Radio and MSNBC started to panic? I often wonder if Mr. Imus would have gotten just a slap on the wrist instead of being fired if the advertisers didn’t cancel their agreements.

Nevertheless, I’m hopeful that Mr. Imus and others will have learned a valuable lesson from his mindless mistake. As Cher sings in one of her songs, “Words are like weapons, they wound sometimes.” Let the healing begin!

FAU Students Get a Lesson in Dining Etiquette


One of the most enjoyable parts of my job involves teaching college students. I have the privilege of teaching at most of the universities in South Florida. Of those universities, Florida Atlantic University in Boca Raton is one of my long-time clients.

Each spring and fall, I spend a few hours with the students to help prepare them for the job interviewing process. Since many of them will be interviewed over lunch or dinner with a prospective employer, they especially appreciate a class in the art of fine dining.

My most recent class at FAU took place on February 26, 2007. To read more about the class in the Sun Sentinel, click on the link above. After every dinner, I stay awhile to answer questions and take pictures with the students. Pictured here are a few of the stellar students who attended the tutorial dinner. Aren’t they a handsome group? (L to R: Kym Mitala, Anne Martelly, Jacqueline Whitmore and Geno Roefaro).